GDPR Compliance?

Hi, is your service compliant with EU privacy laws including GDPR? If not, is it in the roadmap and when is it expected to be done?

Adding learning resource - URLs and Subpaths - limit depths

I just pasted a single URL and suddenly had 2000 pages that were being parsed. And there was no way to limit which pages. The easiest way to improve on this is to introduce crawling depth. - A depth of 0 is only the URL passed in - A depth of 1 is only pages that are linked from this page - A depth of 2 is direct links and then direct links on the next pages etc. Also adding a button to allow following links outside the root domain or staying within the root domain. With these small changes that feature would be vastly improved as right now i can not build a knowledgebase of the url and its direct subpages but can only do 1 page or 2000 when i really want 30 pages.

Problems testing on mobile device

I was trying to show the bot (within Fineguide because it’s a client who is interested) on my mobile phone but it kept getting errors. What is the best way to show a client a bot for them? Thanks

Roadmap Voice and Share Assistant Link

I saw that Roadmap said voice should be available by Oct 2024 and share assistant by end of 24. Just wondering if that’s still looking good? I have a bot I need to build with voice capability.

HR application / finding profiles / Fineguide

Hello, I’m using an application for a recruitment and staffing agency, with a database that includes clients, missions, and profiles. The application helps find profiles that match the missions. Can FineGuide speed up this process by enabling quicker matching of profiles with the created missions? Thank you !

Video Pop Up introduction

Video Pop Up introduction

Integration to WhatsApp and Messenger

Allow re-sync web context

Include a re-sync button for web context resources. A re-sync is started the web resources are re-crawled and the context is updated.

Adjust Asisstant answers with Q & A

Description: We want to enhance the learning material for each bot by adding a question and answer table. This feature will allow users to identify incorrect answers by reviewing the conversation history. Users can then click on a link to open a popup with two fields: the question and the bot's answer. Both fields will be editable, allowing users to adjust the question and the answer. Upon saving, this information will be stored in the bot context, enabling the bot to use this Q&A for future interactions. Functionality: Identify Incorrect Answers: Users review conversation history to find incorrect answers. Open Popup for Editing: Click on a link to open a popup with two fields: Question Field: Pre-filled with the question from the conversation. Answer Field: Pre-filled with the bot's answer. Edit Fields: Users can edit both the question and the answer. Save Information: Save the edited information to update the bot's context for future use. This feature aims to improve the bot's accuracy and learning capabilities by leveraging user feedback.

Notifications settings

Please add a new tab named "Notifications" under Settings > Notifications. This tab will allow users to configure the types of notifications they wish to receive. The Notifications tab should include a list of checkboxes that users can select to enable or disable specific notifications, such as: Notifications on ticket creation Notifications on message reactions … [list to be completed]

Capability for the Chatbot to Create Tickets

Provide the chatbot with the capability to create tickets when it is unable to resolve the problem or question, or if the user requests contact. The chatbot should gather some information about the user and the issue, summarize it for the user, and then create a ticket.

Hello, I wanted to know how can I delete an AI agent and how to get the credit back for the Context Pages once I delete it in the AI. I recently deleted over 700 on on agent and it did not reset in the backend. Thank you

Roadmap

Dear friends, we’re happy to share with you our product roadmap. Here are some exciting developments we have in the pipeline: 1. Instant Promoting Interface Without the Need to Create a Chatbot Target: October 2024 Reasoning: Capture user segments beyond B2B Description: Develop a chat interface similar to OpenAI's ChatGPT that allows users to start a conversation, drop documents, links, and set rules within the chat. Detailed Sub-features: Quickly start a new chat from scratch. Drop documents and links for crawling in the chat. AI remembers and applies user-provided instructions. Save assistant configurations as "workspaces" (assistant + rules + documents). Switch between workspaces. Export assistants to websites or other supported communication channels. Example Use Case: Lawyers managing client portfolios Load each client's documents, contracts, and reports into separate assistants. Manage multiple workspaces and switch between them as needed. Quickly create new workspaces without configuring the assistant. 2. Share Assistants Without Publishing to Websites Target: October 2024 Reasoning: Capture user segments beyond B2B Description: Allow users to share their assistants with others. Share via one-time invite link or email invite link, both with validity periods. Recipients enter their email to create an account and access the assistant. Sharing features are available to advanced tier subscriptions, but recipients can access for free. 3. Support Multimodality in Chat Target: End of 2024 Reasoning: Enhance user experience Description: Enable users to drop images and audio files in the chat, with AI capable of processing and responding to the media content. 4. Voice Chat Target: End of 2024 Reasoning: Enhance user experience Description: Allow users to communicate with the AI via voice, with AI processing and responding to voice input. 5. Multiple Voice Chat Engines Support Target: End of 2024 Reasoning: Enhance user experience Description: Enable users to choose between different TTS and STT engines, such as AssemblyAI for transcription and ElevenLabs for voice transformation. 6. Geo-Fencing Target: TBD Reasoning: Enhance user experience Description: Allow users to limit assistant access to specific geographical areas. 7. Access Control Target: TBD Reasoning: Enhance user experience Description: Enable password protection for shared assistants, allowing selective access. 8. White Label Solution (API and Chat) Target: End of 2024 Reasoning: B2B features Description: Allow companies to integrate assistants into custom solutions via API, with full control over assistant

Q&A On the integration with amoCRM

More details here: https://fineguide.ai/blog/introducing-integration-with-amocrm-and-kommo-expanding-your-crm-capabilities Please ask your questions in this thread

New Chat Window Templates

Our latest update includes two more chat window templates. Now you can choose from three different templates depending on the assistant's purpose. Default Template This template looks modern and has plenty of room for messages and pretty touches. The font size is bigger, making it easier to read, especially for shorter replies. It's great for customer facing roles like landing pages, websites or e-commerce. Best suited for assistant roles such as Sales Assistants and Customer Service Assistants. Traditional Template This template blends basic decorations with clever space-saving design. It's perfect for assistants and platforms that need to fit into tight spaces, yet has to have a pleasant aspect. Minimalist Template The new Minimalist template is meant for space optimization. For this template we've elliminated most of decorative elements. It's best suited for platforms that have limited space. This template has a smaller font size and is space-optimized, making it more efficient for larger responses from the chatbot. The best scenario to use this template is for Knowledge-Base Assistants, where the answers might contain elaborated explanations and examples. Let us know in the comments which one you prefer. Feel free to suggest any improvements. Your feedback is highly appreciated. Thanks!

FAQ: Questions and Answers

Q: What is FineGuide.ai and how is it different from other products? A: FineGuide.ai provides GPT-based highly customized chatbots trained on your data (website links, documents etc.). Our mission is to make customer interaction with your website a great experience. Our assistants are highly accurate thanks to our proprietary data processing algorithms on top of plain GPT output. We also provide a wide range of additional features like widgets, no-code assistant personality tuning, tracking and analysis and many more. This combined with a modern responsive UI that can be easily integrable into any website. Q: How do I know if your solution is suitable for my business? A: Traditionally businesses that faces a lot of customer interaction will benefit the most. This is because human customer support is expensive. Using AI support can reduce from 70% to 90% of your interactions with customers, and its also real time! But in more board terms any business could benefit from an interactive support based on AI. Q: How the assistant reduce the hallucination rate in its responses? A: We use special techniques developed in-house to structure the input data in a graph like structure. We also apply a form of summarization with a specialized indexing to locate the relevant information better based on the user input. As a result we are able to deliver fast and highly accurate responses. Q: Is it possible to customize the chatbot's personality? A: Yes, you can totally customize the chatbot's personality to match your brand's voice and values. This way, the chatbot can interact with your customers in a way that resonates with your brand. From the Assistants setting page you can fine tune a number of parameters that will affect its behaviour. In addition to that you can fine tune the system prompt for advanced use cases. Q: Can the chatbot handle complex queries effectively? A: The chatbot is designed to handle complex queries effectively by leveraging advanced algorithms like data structuring and context optimization. On top of this we also support actions which can perform specialized queries on behalf of user. Q: Do you support chatbot actions? A: Its is possible to use advanced actions. This feature is currently under development and available to early adopters. Q: What kind of customer feedback does the system collects? A: All the conversation logs are available to the chatbot admin, and is available on the website. We do offer analytics and advanced reporting as a pack of our premium packages. Q: How secure is the chatbot in handling sensitive information? A: We take privacy with high responsibility. We do not track users in any way. The conversation logs are only available to the chatbot administrator. We do not use data collected by the users in any way. Q: Can the chatbot integrate with other platforms or systems? A: The chatbot can be seamlessly integrated with various platforms and systems to enhance its functionality and provide a more streamlined experience. Whether you're looking to integrate it with your website, CRM system, or any other platform, the chatbot can adapt to suit your needs. Currently we have out of the box integration with Zendesk, Helpscout. For the widgets we can integrate with C

Welcome new users!

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