Changelog

At FineGuide.AI, we are committed to providing cutting-edge solutions that enhance your business operations. We are excited to announce our latest integration with amoCRM, now rebranded as Kommo. This integration brings a host of new features designed to streamline your customer relationship management and boost your sales efficiency.

What are amoCRM and Kommo?

amoCRM/Kommo: Originally known as amoCRM, Kommo is a robust, web-based CRM solution designed to help businesses manage leads, daily tasks, and sales teams efficiently. It is particularly known for its ease of use and powerful automation features. Kommo integrates various communication tools, including messengers and social media platforms, into one unified system, providing businesses with a comprehensive solution for customer interaction and sales management​ (Sales CRM)​​ (Sales CRM)​​ (Sales CRM)​.

New Features with FineGuide.AI Integration

1. Automatic Lead Collection: Our AI assistant can now automatically collect contact details from users during conversations. This information, such as phone numbers and email addresses, is securely stored in a dedicated database. Your sales team can later access this database to follow up with leads, ensuring no potential customer is missed.

2. Human Escalation: To enhance customer support, we have introduced a feature that allows human operators to take over conversations between the AI assistant and users. This can be initiated either by the user's request to speak with a human or by the operator's decision. This ensures that complex or sensitive issues are handled with a personal touch, improving customer satisfaction.

3. Support for Multiple Channels: With our integration, you can now automatically support all the existing channels that Kommo offers. This includes popular platforms like Telegram, WhatsApp, Viber, Instagram, Facebook, SMS, and more. This omnichannel capability ensures that you can reach and interact with your customers on their preferred communication platforms, all managed through a single CRM interface​ (Sales CRM)​​ (Sales CRM)​.

Benefits for Your Business

Streamlined Sales Process: Integrating with Kommo allows you to capture and manage leads more efficiently. The automation features reduce manual tasks, allowing your sales team to focus on closing deals and building customer relationships.

Enhanced Customer Engagement: With support for multiple communication channels and the ability to escalate to human operators, you can provide a seamless and personalized customer experience. This leads to higher customer satisfaction and loyalty.

Comprehensive Data Management: By automatically collecting and storing lead information, you ensure that all customer interactions are logged and easily accessible. This data can be used to tailor your sales strategies and improve overall business performance.

Check out our integration

Our integration is available in the amoCRM or Kommo market, check it out today.

Get Started Today

We are thrilled to offer these new capabilities to help you optimize your customer relationship management and sales processes. To learn more about the integration and how to set it up, visit our website here or contact our support team for assistance.

Join us in leveraging the power of AI and advanced CRM features to take your business to the next level.

FineGuide.AI Team