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Completed
Multilanguage Support
We’re thrilled to announce that our chat window now supports multiple languages! You can select your preferred language for the chat interface, making it easier and more convenient for everyone to communicate in the language they’re most comfortable with. How to Get Started: Simply head over to the “Appearance” tab on your Assistant page and choose your desired language. The chat interface will instantly update, providing you with a more personalized and user-friendly experience. Supported Languages: Czech (cs) Danish (da) German (de) Greek (el) English (en) Spanish (es) Finnish (fi) French (fr) Hungarian (hu) Italian (it) Japanese (ja) Dutch (nl) Norwegian (no) Polish (pl) Portuguese (pt) Romanian (ro) Russian (ru) Slovak (sk) Swedish (sv) Turkish (tr) Ukrainian (uk) Vietnamese (vi) Chinese (zh) We hope this new feature enhances your experience with us. If you have any questions or need assistance, our support team is here to help! Thank you for choosing us, and happy chatting in your preferred language! 🎉 Best Regards, Fineguide Team.
Completed
Ability to Place Chat Widget/Icon on Left Side of Website
Currently, the chat widget is only able to be placed on the lower right side of the website. It would be ideal to be able to change the placement of the widget/icon.
Planned
Ability to Delete Tickets and Conversations in Dashboard.
Right now we are able to mark tickets as read, unread, or important. It would be nice to be able to delete tickets to avoid clutter over time or when there is a test. The same applies for conversations. This, too, can become cluttered so it would be ideal to be able to delete. I see there is a “clear” button under conversation, but it does not appear to do anything at the moment.