Have something to say?

Tell us how we can make our product better.

Pinned

FAQ: Questions and Answers

Q: What is FineGuide.ai and how is it different from other products? A: FineGuide.ai provides GPT-based highly customized chatbots trained on your data (website links, documents etc.). Our mission is to make customer interaction with your website a great experience. Our assistants are highly accurate thanks to our proprietary data processing algorithms on top of plain GPT output. We also provide a wide range of additional features like widgets, no-code assistant personality tuning, tracking and analysis and many more. This combined with a modern responsive UI that can be easily integrable into any website.Q: How do I know if your solution is suitable for my business?A: Traditionally businesses that faces a lot of customer interaction will benefit the most. This is because human customer support is expensive. Using AI support can reduce from 70% to 90% of your interactions with customers, and its also real time! But in more board terms any business could benefit from an interactive support based on AI.Q: How the assistant reduce the hallucination rate in its responses?A: We use special techniques developed in-house to structure the input data in a graph like structure. We also apply a form of summarization with a specialized indexing to locate the relevant information better based on the user input. As a result we are able to deliver fast and highly accurate responses.Q: Is it possible to customize the chatbot's personality?A: Yes, you can totally customize the chatbot's personality to match your brand's voice and values. This way, the chatbot can interact with your customers in a way that resonates with your brand. From the Assistants setting page you can fine tune a number of parameters that will affect its behaviour. In addition to that you can fine tune the system prompt for advanced use cases.Q: Can the chatbot handle complex queries effectively?A: The chatbot is designed to handle complex queries effectively by leveraging advanced algorithms like data structuring and context optimization. On top of this we also support actions which can perform specialized queries on behalf of user.Q: Do you support chatbot actions?A: Its is possible to use advanced actions. This feature is currently under development and available to early adopters.Q: What kind of customer feedback does the system collects?A: All the conversation logs are available to the chatbot admin, and is available on the website. We do offer analytics and advanced reporting as a pack of our premium packages.Q: How secure is the chatbot in handling sensitive information?A: We take privacy with high responsibility. We do not track users in any way. The conversation logs are only available to the chatbot administrator. We do not use data collected by the users in any way.Q: Can the chatbot integrate with other platforms or systems?A: The chatbot can be seamlessly integrated with various platforms and systems to enhance its functionality and provide a more streamlined experience. Whether you're looking to integrate it with your website, CRM system, or any other platform, the chatbot can adapt to suit your needs. Currently we have out of the box integration with Zendesk, Helpscout. For the widgets we can integrate with Calendly, Youtube, TradingView for financial data. Many more platforms will be added soon.Q: Does the chatbot support multiple languages?A: Definitely, the chatbot support most of the languages. You can also restrict it to some specific language or allow any language which is by default. If your training data is in another language the chatbot will translate it and respond in the user's language.Q: What kind of training data is used to improve the chatbot's responses?A: The training data used for the training must be provided by the chatbot admin and the configuration phase. You can provide website links or upload documents. We do not collect user conversations for training the chatbot.Q: How quickly can the chatbot learn from user interactions?A: This is a planned feature, however its usage is optional. It not might be suitable in all of the cases. We provide a way for users to provide a feedback by using thumbs up or thumbs down buttons. This information could be helpful to reinforce the assistant knowledge about the best answers.Q: Does the chatbot have a limit on the number of users it can support simultaneously?A: The number of simultaneous session is not limited. However the number of messages are limited by the package.Q: What kind of maintenance or updates does the chatbot require?A: The chatbot does not require any assistance or update. Since its a SAAS solution all the infrastructure is hosted on the provider side. The updates and new feature therefore are updated to everyone as soon as they are rolled out.Q: How does the chatbot handle user queries that it cannot answer?A: There are a few scenarios. It is possible to escalate to a human operator, or it is possible to create a ticket for the business owners to follow up. Other more advanced scenarios are possible thru action integration.Q: Is there a demo or trial available to test the chatbot's capabilities?A: Yes, there is a Free package for beginners, it is completely free of charge with a limited number of conversations. This hands-on experience will give you a better understanding of how the chatbot can benefit your business and engage with your customers effectively. If you want to check out advanced features you can get in touch with our sales team.If you have any other questions please add them in the comment section below and we will add them to our FAQ.

fineguide 5 months ago

πŸ’‘ General

Completed

New Chat Window Templates

Our latest update includes two more chat window templates. Now you can choose from three different templates depending on the assistant's purpose. Default TemplateThis template looks modern and has plenty of room for messages and pretty touches. The font size is bigger, making it easier to read, especially for shorter replies. It's great for customer facing roles like landing pages, websites or e-commerce. Best suited for assistant roles such as Sales Assistants and Customer Service Assistants.Traditional TemplateThis template blends basic decorations with clever space-saving design. It's perfect for assistants and platforms that need to fit into tight spaces, yet has to have a pleasant aspect.Minimalist TemplateThe new Minimalist template is meant for space optimization. For this template we've elliminated most of decorative elements. It's best suited for platforms that have limited space. This template has a smaller font size and is space-optimized, making it more efficient for larger responses from the chatbot. The best scenario to use this template is for Knowledge-Base Assistants, where the answers might contain elaborated explanations and examples.Let us know in the comments which one you prefer. Feel free to suggest any improvements. Your feedback is highly appreciated.Thanks!

fineguide 3 months ago

πŸ’‘ General

Completed

How to Integrate Fineguide with Helpscout

This document provides step-by-step instructions for setting up the integration with Helpscout. This integration enables users to transition from automated assistance to human support. Why this integration is usefull - while Fineguide handles most of the inquiries, some users might still need human interaction. This pairing becomes especially beneficial when most inquiries can be managed by AI, leaving only those that require human support for your customer service team to handle.Let's get started!Step ILogin to your Fineguide account, go to Settings > Integrations > Helpscoutclick on the Copy the redirection URL icon. It's better to keep this tab open since we're going to need it in Step 3.Step 2Open a new tab in your browser and log in to Helpscout. Once logged in, Click on Account > Your ProfileFrom the left menu, click on My Apps > Create My AppIn the App Name write "Fineguide Chatbot", paste the callback URL from the Redirection URL from the previous step, and click Create.If all goes well, you should see a screen where you have App ID and App Secret. We'll need those two values for Fineguide.Step 3.Go back to Fineguide Tab, paste App ID and App Secret in their respective fields, and then click Submit. Follo the link to go to Helscout authorization screen.Click on the link to authorize Fineguide to send tickets to your Helpscout Inbox.After you click on the Authorize button, the screen should remain blank. Go back to Fineguide settings, and you should now see Helpscout activated.Next, click on the Mailbox you want to forward your tickets to. In my case, I have only one mailbox named "help". After you select and confirm the mailbox, you should see your chosen mailbox highlightedStep 4: TestingNow let's test if your tickets end up in Helpscout. Go to Assistants, click on any Assistant, and start a conversation. Once the conversation starts you should see a mailbox icon in the chat header.This should open a ticket creation pop-up. Complete the form and click on submitOnce this is done, Fineguide should forward your Ticket to Helpscout Inbox.A copy of the ticket is also created in the Fineguide ticketing system. You should see the Helpscout logo if the ticket was successfully forwarded.That's it!

fineguide 4 months ago

πŸ’ How To...